Having Kids in China, Part One: do as Much as you can yourself.

I’ve said it once and I’ll say it again. Having children is probably the only dynamic in life that is absolutely exhausting yet supremely joyful, a uniquely symbiotic paradigm. I know of nothing else like this. Work can be exhausting, but it doesn’t deliver the joy. Companies try to talk up their family culture but it’s not the same, and it’s often completely inauthentic. Work can be satisfying, but there’s no joyful reward when exhausting yourself that deeply satisfies the spirit like having children does.

I had lunch recently with a couple friends that illustrates this. One of them has two young children, like I do. The other doesn’t yet have children. As we waited for our food, I pulled out two new boxes of painkillers and began reading the description of one of them I had never tried before. I’ve had poor sleep for probably a week or so now, and after about a week it accumulates to a dull migraine-like headache that can only be temporarily soothed by a painkiller and then a very painful half hour traditional Chinese shoulder and head massage.

You Do What You Have to Do

“Man, that stuff scares me,” said my friend who is yet to become a parent. He is so good with kids it amazes me. He’s great with my kids, one of the best I’ve seen. I certainly wasn’t as good with kids as he seems to be.

Me and the other friend look at each other and laugh. “No way. It’s great. We wouldn’t go back to the time before kids,” we agree. 

Hangovers without Booze 

I quit drinking over seven years ago. I used to drink too much and get terrible hangovers. I’m so glad that life is behind me, especially before my first daughter was born. So, I know what it’s like to fully function with a headache all day long. The difference is, instead of getting through those days with regret, I get through them today with a smile – often with laughs. 

So, I swallow the painkillers. I get the painful head massage. And, my wife and I consistently tweak how we take care of the kids so that they sleep longer and won’t awaken at night. Last night, we finally both slept well again. 

“I didn’t give her milk at dinner, and gave her less water after the bath,” my wife said. Smart woman. Milk takes a longer time to get through the system. Less milk at dinner time. Common sense is often trumped by the anxiety of hoping your child will grow faster and needs milk at dinner to accomplish that goal. Parenting is a process of dealing with your own fears and concerns and tweaking the program as you go. In this case, our personal need for quality and uninterrupted sleep is (temporarily) superseding the concern about providing adequate dairy. We can simply give more earlier in the day and through other means, like cheese. 

To be fair to my kids, it isn’t just the poor sleep that causes the headaches. It’s probably also related to lugging a heavy backpack around the city and slouching over a computer. It’s a heady cocktail ending in pain. 

So, what does all this banter about hangovers without booze have to do with having kids in China? 

Having kids is all about learning as you go. My wife and I did everything we could to prepare for parenting. We read books, talked with friends and parents, and even took a course on pregnancy and birth together. Admittedly, the course was cool. I learned a lot about the phenomenal human body and how we are innately equipped to care for children. 

So, we felt fairly prepared. Everything was in place. Crib was ready, clothes and food purchased etc. 

Then, we actually became parents. We were completely unprepared and absolutely helpless.

Good Parenting Sometimes Requires Being Counter-Cultural 

For various reasons, our older daughter was premature and low birth weight. Suffice it to say, although she didn’t need to stay in the ICU room longer than one night, she was much smaller than the other babies around us. And, suffice it to say, we felt very protective of her. The last thing I wanted was to surround ourselves with worried people. What we needed as new parents was space and quietude – two things that are pretty hard to come by in China. 

Indeed, we made a very counter-cultural choice. 

“She needs us to be there, at her side,” mom protested, perhaps feeling a bit hurt, into the phone.  Living in southern China at the time, we called the in-laws from Beijing to announce the happy news. You see, in China, there is a whole support team when a couple become new parents. And, while new parents do need support, I believe they also need an opportunity to enjoy being new parents without unnecessary help or interference, regardless of the good intentions. But, what this means is that both new parents pitch in and take care of the new child. Chinese labor law wonderfully offers new mothers over four months of paid maternity leave. New dad still needs to join new mom on the childcare, but new dad is also tired from work. Exhaustion just comes with the territory of fatherhood. 

I thought best to pass the phone to my wife. “No, mom, we really need to have this initial time to rest. You are welcome to visit us soon, but we really need some time first just the three of us.” 

Mom is great. She always understands – and tries to understand when she doesn’t. Dad is great too and has been so helpful to us over the years. But, I’ve always been a bit closer with mom because she lets us be and knows when to stop trying to influence us. I’ve always deeply appreciated this. She also had a career as a senior leader when she had significant influence over people. So, although she doesn’t speak English, she intuitively understands people from different cultures, given her exposure and experience over the years. 

Celebrating Christmas with our two-week old: Fizzy Grape Juice

So, here we were in our first few weeks as new parents. We had an Ayi (Chinese for ‘auntie’, paid help) who came in to help cook and clean. She was from Beijing and was extremely quiet, not making parenting suggestions but wisely keeping to herself and handling her tasks quietly and competently, agreeing to help if we asked. It was a perfect arrangement with a rare quiet personality. We greatly appreciated her and to this day see her as our best paid help ever. 

‘Confinement’ is an interesting cultural concept in China. The Chinese word (坐月子) to describe the lifestyle choice doesn’t translate well to English. Basically, new moms take a month off from all responsibilities to refresh themselves and replenish their health. They eat special soups, wash less, sleep more and generally lay around being supported by ‘the team’ which is made up of mother, an Ayi and often times a maternity matron (月嫂)。 The maternity matron acts as a surrogate mom while mom is doing confinement. Mom is welcome to be with the child periodically, but it’s the matron’s job to care for baby, sleep with baby, feed baby, etc. New dad’s job in this scheme is unclear. Frankly, he doesn’t seem to have much of a job. Often times, grandpa is there to fawn over the newborn as well, making the team even larger. New dad is burdened with his job. And, I’ve often wondered if his reason for working late at the office is because of the team’s constant presence. I know in my experience, I can’t stand having an apartment full of people. Some of that may be a product of personality, and some may be cultural. 

A potential place to stay for confinement
Source: http://www.care-bay.com/zhiying/

Now, I know some of what I describe here may offend some people but that’s basically the case. 

Find a Way to Work Within the Culture… and Step Out of it when Needed 

By not doing confinement and choosing to start parenting alone with paid help for the first month or two, we were able to experience all the joys, fears, and fun of new parenting. My wife and I were able to grow in our love for each other in a private setting. And, we were able to establish a close bond with our baby. 

After this initial period, we welcomed the in laws to come and live near their only grandchild to share the joy. We rented an apartment close by so we could maintain a sense of boundaries. This is an important point not to be overlooked. Many new parents elect to have their parents, either one or both, move in to live together. Both parents will go back to work and the grandparents who retire relatively young, will take care of the children while mom and dad work. 

This sounds like a good arrangement for cost control and task delegation, but I am highly opposed to it. Too many cooks in the kitchen spoil the broth. If you want to maintain a healthy marriage, you need to have boundaries with your parents. It’s that simple. And, you need to be the ones to make decisions on your family – husband and wife. Making all the final calls. Input is welcome. But, the buck stops with mom and dad. On everything. 

We made a choice to have the grandparents live close by and help on the childcare while we worked. We had weekends alone, but we were all together during the week. It was hard for me. I love my wife’s parents, but it was hard to be with them so much. And, it was the cause of constant stress. I think it was very hard on my wife, who probably felt caught in the middle. She wants to be filial with her parents but wants to respect her husband. It was very hard for her indeed. She did a great job. 

My in-laws wonderfully sacrificed their personal time for years to help with child rearing while we were at the office. It enabled us to thrive in our careers, save and invest money. Without their help, we would not have had a good head start on this. And, for that I am grateful. But, it does come with a cost. Conflict will arise that needs to be worked through. 

Covid has provided a wonderful opportunity for us to handle the childcare ourselves. But, it’s only been possible because I work at home. And, we still have paid help who does the cooking and cleaning. But, she doesn’t touch the child care. I don’t even let her pick the kids up from school. In my opinion, that’s mom and dad’s job. And, it’s a glorious job. I only wish we had this current arrangement years ago. Who would guess that a global pandemic would lead to the perfect family arrangement? 

But, it wouldn’t work if we both had jobs that demanded daily face time in the office. So, in this aspect, Covid has been good. 

Here’s some tips for new parents: 

  • Do at least the first month or two alone. And, do even more if you can. Hire an Ayi to help cook and clean. Make sure she’s quiet and doesn’t offer advice. You don’t need advice, and you don’t need a team to support you. You need peace and quiet. You need time to bond with each other and with your child. You will work for the rest of your life, but the time you have with your child goes lightning fast. So, don’t waste it in the office. 
  • Have healthy boundaries with parents and give them the gift of rest. If wishing to continue working, then use some of that income to rent a separate property for your parents. Although they may disagree in the beginning, they will thank you in the end. They need rest, even if they don’t immediately recognize it. They need the opportunity to watch television, talk, cook and just relax. Give them that gift of rest and step up as a parent when you’re not working, at night and on the weekends.
  • Don’t forget your spouse’s needs. As a new parent, it’s easy to neglect your spouse’s needs. This is especially true if there’s an entire support team nearby. Be intentional and attentive to your spouse’s needs. Your wife needs to be more important than your parents, and vice versa. Your children are members of your family. Invite them to join your family as valuable members rather than trying to enter their world. Consider the wisdom of this verse written thousands of years ago:

“Therefore, a man shall leave his father and mother and be joined to his wife, and they shall become one flesh.” Genesis 2:24, The Bible

The Good ole days of Real Name Cards

I remember many years ago negotiating a raise with a boss, trying to make a case for my increased value. I don’t remember what proof points I used to back up my case, but I remember this statement: 

“No, you can’t really play the foreigner card on this.” 

I don’t know why I remember this without remembering any other details of the conversation. I can only assume that it may be because my eyes were opened to a dynamic that I never thought about before: there is a foreigner card. And, then immediately: why have I never played it? 

A Truly Foreign Card 

Nowadays, when meeting new people to keep in touch with, we simply pull out our phones and scan our QR code in WeChat. Before adding contacts, we have an option to hide our public posts and befriend someone as a “chat contact” or what I call a “see my life” contact. Discerning who is a chat contact and who is a see my life contact is not always straightforward. Usually, people I meet on trains are immediately classified as a chat contact. Except for that senior headhunter I met one time who was legitimately interested in me and seemed to know all the top people at my company at the time. Can’t hurt to give him a bit more exposure to me, seeing periodic posts and helping keep me top of mind should an opportunity come up. Indeed, I discovered Red Lobster the other day and posted a pic of our visit. He was there earlier in the day and commented that we missed each other.  

The Various Categories of Friends in WeChat, today’s Name Card Binder

Then, there was the senior government official who worked at the State Council Information Office. We had a great conversation about politics and perception. Issues between the US and China. Life as a foreigner and misperceptions.  He wanted to add me as a friend. So, I added him. The problem is, I can’t remember his name. So, there’s this government official as a WeChat contact who is seeing all my goofy personal and family posts. All of these are train contacts. 

And, there’s many like them from a variety of venues. I’ve had great encounters with a range of people over the years, both non-influential and highly influential.  For some reason, they must have had a good impression and wanted to add me as a contact. So, I do. And, many I often won’t speak to again, treating all my contacts as natural as can be. Chances are I forgot most of their WeChat account names. I question why I add so many contacts, but it’s become so natural in China to add strangers on WeChat that one doesn’t even question it much anymore. 

I was just looking at my “chats only friends” list, and I uncomfortably realized there aren’t many. I just switched a few over as my “see my life” friends because I’ve gotten to know them a bit and feel comfortable with them seeing my personal posts. They are now qualified. 

And, scrolling through the “Chats Only” friends, one person jumped out. It’s Miss Tang from Suzhou. 

A Chance Encounter in Paradise 

There’s a famous saying in Chinese, “Heaven above, Suzhou and Hangzhou below”. (上有天堂,下有苏杭)。Famous foreigners visiting China have been repeating this saying for probably hundreds of years, tickling the Chinese ear with poetic diplomacy.  I wax poetic periodically myself. Suzhou and Hangzhou are satellite cities of Shanghai and renown for their leisurely beauty. 

I met Miss Tang in Suzhou last October. I was taking a brief silent retreat trip with a close friend. We chose a location a couple hours away from home. There was a nice mountain with pavilions atop a lush island that became pitch black at 6:30 pm, a rare and ideal state.  We found a resort to stay in nestled within a tea plantation. Come to find out, the place we stayed was the origin of Bi Luo Chun (碧螺春), one of my favorite teas. I had no idea until we got there. 

Atop the Rolling Hills of Bi Luo Chun (碧螺春) Tea

The master of the resort and hostess was flabbergasted to receive foreigners who could speak Chinese, and showed us around, personally serving tea to us and making sure our stay was special. She was hosting a few people staying there and wanted to know if we would join her tea tour in an hour or so.  

Of course, we’d be delighted to. 

I met Miss Tang as we walked through the leafy hills of Bi Luo Chun. More accurately, I met her young daughter. Like many children I’ve come across over the years, she found the foreigner interesting. Usually, parents will urge their kids to come over and practice English a bit. But, in this case, we were already in the group and could clearly speak Chinese so the novelty of English practice was superseded by the desire to actually get to know someone different (how  child-like and wonderful!).  

I was more than delighted to have the opportunity to not be the English learning platform but instead make a good impression as a nice foreigner. While I know the two are not mutually exclusive, I am almost always annoyed at being a tool for English practice, so my heart is usually not in a good place when that happens, politely wishing to duck out as soon as possible.  But, when people see me as something more than just English practice, I am always delighted to engage. 

So, I spoke and joked with her daughter and the other kids there as we all made our way up the hill. Not too long after, she came up and wanted to add my WeChat. 

Strange, I thought. This girl can’t be more than eight years old. My older daughter is six. I don’t let anyone near my daughters. To provide an example, I didn’t allow anyone but me and mom to change diapers. Grandma was also empowered when we were absent. And, the same held true with bathing. Granted, I may be a bit overprotective, but it’s better safe than sorry. There’s no way I’m going to let my kids ask some older guys to add them on WeChat, to say nothing for allowing them to own a phone! 

“Perhaps you should ask your mother if it’s ok to add a stranger,” I offer, allowing mom a chance to provide some necessary oversight. 

She checks with mom, who I see wave a hand and smile. “No problem.” 

Now, it’s down to me. I don’t really want to add this little girl as a friend, of course. But, I also want to be nice. She’s a sweet little girl. I’ll add her as a “chat only” friend, and then delete her later after we leave the resort. 

A couple hours later, my friend and I were back at the resort enjoying the fresh tea and breathing in the sights. My WeChat lights up. 

I open up the chat and see a few emoticons from Miss Tang’s WeChat. So, her daughter added to me as her mom’s WeChat friend. Here’s what the window looks like. She spoke a “hello” in there as well (你好)。 I thought it was cute and humorous, how these popped up from a grown woman’s WeChat account (probably without her knowledge) but I didn’t want to encourage it and didn’t respond. 

An Unexpected Chat

Cleaning Up the Chat Box 

Six months have passed, and I noticed just now that I didn’t delete Miss Tang’s WeChat window or her contact.  If I wanted to, I could see all her life moments. I can see where she works, what her family looks like and what she likes to eat, amongst a host of other things. And, all I did was laugh and be friendly while walking up a tea hill for five minutes. 

Part of me doesn’t want to delete Miss Tang’s WeChat contact. I don’t know why. Perhaps it’s my time in China that makes me so hesitant to delete a contact. You never know when you will need a relationship. But, what a bizarre way to add a contact. Yet, though it was a child sending emoticons, it does make me feel a bit better knowing that it was an adult’s WeChat account rather than a child’s that added me. 

Maybe this is something like the Chinese version of those FaceBook accounts that kids can sign up for under parental supervision. My young niece added me somehow on FaceBook a year or more ago and sends me the most bizarre selfies with no context.  This is very similar. 

I have deleted many WeChat contacts over the years. Most of these forlorn contacts are women who spend more time posing than pontificating. I just don’t need to see all that stuff when scrolling through the posts.  

I remember deleting a contact one time who I would bump into regularly many years ago and confronted me when she saw me.  

“I noticed you deleted me. Why did you delete me?” she challenged. Wow. That’s bold. 

How could I explain that it was her daily poses in a variety of plumage that I ultimately felt was a bit much for me to be viewing on a regular basis? Some things are better left unsaid. I guess the lack of attention hurts some people. 

I left her with shrugged shoulders and a dumb look on my face. Once warm and friendly, she became cold and avoiding. That’s the chance you take when you delete contacts. 

Back to the foreigner card. 

I miss the days when we would hand out name cards here in China. The simplicity of holding a name card with both hands. The beauty of putting the name card gingerly on the table in front of you for the entirety of the conversation, periodically looking at it. Turning it over and reading the Chinese. Placing it back in its place. And, looking at the person across from you with sincere respect, nodding the head at the right moments. Standing up, and putting the card away gently just as the conversation ended. That grace took me years to get down. I had folders full of name cards, and I loved it. 

Though westerners used to think name card etiquette in China was unique and challenging, it’s nothing like the complexity of WeChat etiquette, guessing which type of contact one is and how much content they are allowed to see. 

I miss the good ole days. 

Oh, I deleted Miss Tang just now. She wasn’t what I would consider a plumage posturing temptation. But, I can’t envision the need to call upon her next time I’m in Suzhou. And, it was a bit of a strange way to add a contact to begin with, having her child add me. Let’s think twice with our children. Because you never know what creeps are out there. And, let’s think twice if we’re happily married about viewing too much unnecessary plumage too. Because, you never know either. And, you don’t really want to know in the end. 

Better safe than sorry. 

Belonging and Identity: Being an Outsider

One of the things that continues to baffle me is the ratio between the rental cost and the price of purchase for an apartment in downtown Shanghai. It makes no financial sense to buy a place at the current prices nowadays. Consider, the price of the three-bedroom property we live in would sell for the equivalent of 2.5 million USD. The monthly rental, on the other hand, has been a flat 3,400 USD for three years now. It would take 61 years of rental to accrue the equivalent of the purchase price. Why would anyone buy, I ask, particularly considering the rapid aging of the property and inability to control all the external factors. It ties you down. 

A Sense of Belonging 

“A sense of belonging,” is often the reason I am told. It’s a simple concept, and it’s not rooted in financial metrics. Chinese love to have a sense of belonging. It’s part of what drives the continued purchase behavior for homes that are way out of league for most upper middle-class professionals. 

And, perhaps this is what makes me feel a bit differently. I don’t really have a true sense of belonging, in China or in my native United States. I don’t belong anywhere at this stage of life. This is both a source of frustration and freedom. 

Frustration when I am constantly reminded of it on a daily basis. Freedom, when I’m able to feel less social pressure like the need to buy an apartment, make my kids take piano class, or needing to eat a staple food (rice) with every meal. 

Chinese aren’t the only ones who want a sense of belonging. But, it’s hard to feel like you belong when everyone calls you an outsider. Some say it to my face, some say it behind my back, and many say it right next to me, always clueless that I understand every word. 

老外:Old Outsider

The Chinese colloquial for foreigner is “old outsider” and is used to address people who do not look Chinese. It is particularly used to address non-Asian races. The term is so common that people think nothing of using it. But, when children say to their mothers, “look, an old outsider”, moms almost always quiet the child down and urge them not to say that.  

I have to say, old outsider is certainly better than being called a foreign devil. A close American friend recently noted that he hasn’t been called that in many years. It was much more common in the past and in southern China. But, there’s a historical reason why foreigners were called devils.

洋鬼子:Foreign Devil

I’m not certain as to why I’m called an old outsider by people who don’t know me, but while it’s a term I despise, it’s one most of us have gotten used to. What are you going to do, confront everyone on a daily basis and allow their preference of appellation to disturb your peace?

Taming the Fire Within 

Sometimes I do. But, only when my daughters are involved. Then, the fire stirs up inside me. Don’t you call those girls who were born and raised here and speak just as good Chinese as you an old outsider. You can call me that, but I’m going to put you in your place right…about…now (pride comes before a fall, I should remind myself, instead of puffing out my chest): 

“What is an old outsider?” I ask, to the surprised audience. 

“Your Chinese is so good,” is the response. That’s always the response. It fires me up almost as much as being called an old outsider. 

“What is an outsider?” I continue, unfazed. “Is one who is born here, spends their life and has one parent who is local an outsider?” 

Silence.  I continue the monologue. 

“How about this one. Is one who has Chinese parents, born and raised in the United States, speaks no Chinese and moves here an old outsider?”  

Silence.  Crickets. Crossing third base, sliding into home. 

“Then, I ask you again, what is an old outsider?  We all want to belong. We just want to live normally like you and everyone else.”  The second part of this line comes from my mother-in-law. She is super smart, good with people and understands my anger and dilemma. She recommends I simply say something like this: 

“We are all the same. We just want to belong and live normally like everyone else.”  

I often consult mom for cultural wisdom when there’s something that frustrates me. And, I’m getting closer to being able to respond this way. But, I’m not quite there yet. 

This almost always ends in humble embarrassment from their side. And, I almost always regret it. I don’t need to challenge people that way, so why do I do it?  I can only assume it’s because of 18 years of being called an outsider daily and not telling people it bothers me. And, fatherly protection at wanting to shield my daughters from a feeling of painful exclusion. 

I can’t blame people. They think my daughters are beautiful and often comment on them. 

“Why does this one have curly hair and the other have straight hair?” is the most common question by strangers. I once used to answer it this way: 

“Ask God.” 

This response doesn’t make any sense culturally, and it’s extremely rude. From my perspective, it’s related to DNA and having one parent with straight hair and one with wavy frizzy hair. It’s kind of a silly question. But, wouldn’t it be better to say something like: 

“Isn’t it amazing, that one daughter would be like mom and one like dad?” 

I’ve started saying this, and the response is much better. Isn’t it better to engage people with kindness rather than dig up an old chip on my shoulder? 

The funny thing is my older daughter doesn’t seem to be bothered at all by this type of thing. She’s very understanding of people and patient, like mommy. My younger daughter doesn’t like it though. She’s more of a fighter and likes to fight status quo, like daddy. 

Developing Thick Skin and Getting on with It 

It’s important to understand that most Chinese don’t mean any intentional harm in calling one an outsider. It’s just a product of history, environment and culture. It’s a homogeneous culture and has been one for millennia. 

All of the agendas and talk about Diversity & Inclusion that we see in the news media and on LinkedIn and other platforms has its roots in a melting pot culture. Americans are hypersensitive about inclusivity and hypersensitive about racial issues. But, the fact of the matter is that people struggle with prejudice around the world, and it comes in a variety of shapes and degrees. Some of it is intentional. Most of it is unintentional. 

Diversity & Inclusion in the China context refers to their 55 ethnic minority groups, who share unique identity, customs, languages, and values. Yet – like the majority Han group – they are all Chinese. 

Being called an outsider for years and often not being included as a consideration for certain job positions, and not being invited out to join certain activities has been painful. But, the solution is not to bark out at everyone in anger who makes me feel this way. 

In my opinion, the solution is to understand that we – as the human race – are imperfect. And, we are probably all a bit prejudiced on certain things. We tend to like people who act like us, look and think like us.  

So, let’s be better to show people that we are worth knowing and befriending. Let’s not just spew anger at whatever agenda suits our fancy but understand we all struggle in this area, and likely have all been hurt in this area at some point of time. 

We can choose to harbor bitterness, resentment or try to change the world ineffectually which would result in nothing but disappointment, stress and further anguish. Or, we can develop some thicker skin, engage in respectful – and, sometimes challenging – conversations, and don’t always assume the worst of people. 

Frankly, most of the old outsiders here still act like it. They need to step up their game and learn Chinese.  If you live in a country, you should learn the language and mix with the people. That’s why I’ve been so aggressive about it with myself.  I have high expectations of myself. 

Maybe if more of the old outsiders did this, there would be less praise about how awesome one’s Chinese is. It would become a normal part of life and all of us would benefit. 

My two cents.

Raising Mulan: Hands-on Parenting isn’t for Wimps

“There have been many tales of the great warrior, Mulan. But, ancestors, this one is mine. Here she is, a young shoot, all green…unaware of the blade. 

If you had such a daughter, her chi, the boundless energy of life itself…speaking through her every motion… could you tell her that only a son could wield chi? That a daughter would risk shame, dishonor, exile? 

Ancestors, I could not.”

(Source: Opening scene from Disney’s Mulan) 

Thus starts the narrative of Mulan, the recent movie released by Disney about a little tomboy girl who became a legend in China. The warrior-aging father who loves and is proud of his wild little daughter but finds himself caught in a conflicting culture. 

Last night, my wife had a conference call quite late and I finally decided to watch it. My two daughters both love Disney. One of the malls close to home has a Disney store with a large silver screen at the entrance showing endless loops of the latest films. Mulan was beckoning little girls for months. Sure enough. My little girls couldn’t get enough of the Chinese theme song, called 自己。It’s quite a beautiful song, sung by the main character about the conflict she feels inside becoming a warrior and hiding her true identity to fight on behalf of her family. 

My younger daughter, Ariel, in particular is attracted to Mulan. Endlessly asking me to hold her while watching the song, which is peppered with scenes of Mulan fighting and becoming her true self, she simply loves it. 

During a recent trip to Shanghai Disney park, we picked up a Mulan dress (one of the “Castle Collection”, a favorite fashion line) and she’s been wearing it every couple days for many months.  

So, I don’t know why I was so surprised to be quite moved when I saw the opening scene with those lines last night with little Mulan swinging around in grass and her father watching her quietly. 

It suddenly hit me. Wow. That’s us. 

Strong-Willed Children – one of the Hard Days 

Parenting Isn’t for Wimps. I know I’ve seen this somewhere. LinkedIn? Facebook? United Nations official website? I can’t be too certain. But, regardless of the source, one thing that is certain is the veracity of that statement. 

Let me tweak that one a bit: Hands-on parenting isn’t for wimps. I’m only six years in with two young girls. 

A recent family photo

I actually don’t know of any other kind of parenting. Thousands of diapers, thousands of sleepless nights(I’m sure it must have exceeded hundreds), and yet probably millions of laughs (yeah, I think it may have reached millions by now). 

If I had a nickel for every time my wife and I look at their pictures and laugh after they’ve gone to sleep, I may be well on my way to buying that lakeside property back in my home town area I’ve dreamed about. 

I’m convinced there is nothing in the world like hands-on parenting. It is the only venue I’m aware of where you are equally exhausted and equally joyful – simultaneously! 

***

I wrote the above few paragraphs earlier in the morning, four hours previously. Since this time, my younger daughter had erupted into one of the worst tantrums I can remember, for about 45 minutes or so. 

It’s happening less and less, but it still happens. I will sometimes deal with it decisively, but on this day I dilly-dallied. Why? My older daughter came into our room at 3am crying. I don’t know why. I took her back and put her down, laying down on an adjacent bed to her sister (they have a bunk bed and there’s another single bed next to it). 

She seemed ok initially then wouldn’t sleep. So, I lifted her down and lay her next to me. She seemed at peace and it worked a bit. Then, I helped her back up to the top bunk. Then, she began to complain about the brightness of the night light, so I turned it off. Just at this moment, I began to fall asleep when the window shades were pulled open and I was blinded by the 6am sun smiling down on my sorry self. 

At this point, I direct her back to mom’s. I know mom will be getting up for the day for a long day at the office, so I see my job to take care of the kids when they get up at night so she can get a good nights rest before one of her really long days. 

And, don’t get me wrong. When she doesn’t have a crazy long day or isn’t at the office, she’s just as hands-on as I am.

Since Covid, I’ve been working more flexible hours at home so I’ve been retuning myself to focus more on taking care of the kids at this time. I spent all of 2019 living in another city, so it’s been great to spend more time with the kids, and I see it as a great chance to love – and to discipline – in the way a loving dad does best. 

And, I’ve learned a lot in the process. 

With days like today – a seemingly endless night followed by a historic meltdown – I remind myself of all the progress the kids have made. 

Real Progress 

And, it’s been huge. My older daughter doesn’t do tantrums. She’s extremely considerate of peoples’ feelings and highly empathetic and intuitive for a six year old. 

My younger girl just turned four and is doing much better. We missed at least a year or more of discipline because we didn’t have a normal year when she turned one. Shortly after her first birthday, we were rocked with a major medical crisis and we split our time between the US and China to address it. 

Suffice it to say, we are happy she’s alive and well today. For the past year or more, we can focus on the loving discipline, and I feel we’ve had a bit of catch up to do. But, it too is progressing well. 

And, what better way to focus my mission and vision than to raise my daughters well? What better legacy to leave in this life? 

Yet, how hard it is at times. 

I was powerless this morning. I tried everything. And, I’m proud of myself that I didn’t explode. I called out to the Lord for help. For patience. I even stepped away briefly. Finally, she said “Daddy, I miss you.” And, that was it. The tantrum broke, and the relationship mattered more than getting her way to her. I opened the door, picked her up and had tears in my own eyes. I can’t remember having that happen after a tantrum, but I can’t remember feeling so exhausted and powerless for a long time either. And, that was the right thing to do. I handled it well. So, it’s not just the kids that are growing. I’ve learned how to keep my cool too.

That’s why hands-on parenting isn’t for wimps. And, though it’s been one of the most difficult things I’ve tackled in life, I wouldn’t change anything. 

After those episodes this morning, the day went wonderfully. We went hand-in-hand, literally skipping our way to kindergarten. 

And, it’s hard not to feel like the hardest part of the day is done. I’ve got a meeting in the afternoon and a few things to take care of. But, clients and prospects are easy. 

I think other hands-on parents who have dealt with challenges will identify strongly with what I say when I say I love being a dad. 

Yesterday, my wife and I went to pick the kids up together and when the teacher was watching Ariel and I interacting, she said to my wife “she really loves her daddy.” 

And, she does. When I pick them up, the kids all come out single file. But, not her. She yells “Daddy!!” And runs out to me, all heart and bursting with life. My other daughter, Vera, sweetly holds my hand and smiles. 

This might sound judgmental, but a lot of people picking up the kids at school aren’t the parents. They are caretakers or grandparents. I think if possible, it’s a better model to do it yourself. It’s a lot harder. But, the pay off is huge. 

Here’s a few things I’ve learned by being a hands-on daddy: 

  • It shapes us to be better men. Experiencing the joy, difficulty, and powerlessness at times builds character. When you realize there is so much you can’t control, you learn how to let go of some things and try to influence others. If you believe in God, you learn how to rely on the Lord for both patience and wisdom and you begin to see God’s love in a new light. Hands-on daddy’s don’t have a whole lot of “my time”. Or, at least, it is parceled out much more than otherwise. 
  • It creates deeper joy in the heart. Being a “thinker” type, I have struggled with melancholy for years. I would often meditate on the bigger questions of life’s meaning, internalize pain and ruminate endlessly in an unhealthy manner. Having children has changed all that. For one thing, I’m too busy just doing life. For another, I’m thinking about someone else’s needs over my own. The selfless act of parenting and the joy experienced when seeing real growth in your children is significant. 
  • It’s best done in partnership. Mom and dad both need to be involved. Regardless of what some agendas or beliefs may claim, men and women are different and come with different assets and challenges. There is a real need to share the duties. Share the housework. Then, you need less outside help. And, for me, that’s simply awesome. I don’t like outsourcing family care. And, there’s a lot of outsourcing in China. 
  • Maintain a hobby / do something separate and meaningful. There’s a very real need to rest and recharge. For me, that’s reading and writing. Nothing satisfies like a good book or a journal accompanied with a strong coffee. Nurture something independent. I’ve also been involved in ministry, contributing to others men’s development. That has been satisfying and fulfilling as well. 
  • Get help when you need to.  Call your mom or dad and get advice. There’s wisdom there! I also found a couple books to be helpful, one in particular by James Dobson entitled “The Strong-Willed Child” (below).  Pick that up if you believe you may have a little leader in the making. It teaches you how to love and shape a child’s character without breaking their will. 
Great book on how to raise future leaders

Finally, good luck! If you haven’t been that hands-on, give it a try. I’m always available for a chat. 

“You’re Getting Fat”

“Bradley, you’ve gained weight again,” she pipes with high-pitched confidence and purely good intentions (at least I think). The elevator opens and she moves toward the break room, seizing a small square cloth to begin wiping the table. 

Dejected once again, I walk past desks and desks of young and slim Chinese men and women in the Beijing office who take no notice of fattie Braddie as I saunter toward my own desk in the far end of the room. Safely inside my corner cubicle, I can boot up my computer and meekly message people from behind a mouse. There’s a long day ahead of me. 

ACT II: THE FOLLOWING DAY. SCENE: THE SAME EMPLOYEE ELEVATOR. SAME LADY.

“Bradley, you’re gaining weight again,” she pipes up again over the sound of others speaking and through spectacles with hair cut short and curly so common for late-fifties women regardless of country of origin. 

What the heck am I letting this lady bully me for? This is ridiculous. She doesn’t have any sense of style herself and she could be my mother, for crying out loud. 

Before she walks over to pick up a cloth and start dusting, I decide it’s time to stick up for myself. “Look, you’ve been saying I’ve been gaining weight for weeks now. That’s ridiculous and impossible. There’s no way I can gain weight daily,” I plead. 

Finally, I’m vulnerable and it shows. 

“Bradley, it’s very good to gain weight. Very healthy.” 

I can’t win. After complaining to a colleague about the company cleaning lady who seems to have no sense of propriety or boundaries, I get a different perspective. 

“Chinese say this to draw each other closer. It’s not meant to be offensive. She really likes you, and is watching out for you,” my colleague shares. 

Kind of like a mom. I guess it would be the cultural equivalent of the exact opposite statement you may hear from some parts of the US. 

“Son, you need to get some meat on those bones.” 

For some people, that would sound offensive. For me, it simply sounds like some good-natured commentary, and I wouldn’t think anything of it. And, come to think of it, that cleaning lady really did like me and treated me very well. I think she relished the novelty of speaking with a foreigner directly and had that great nature of how Beijingers watch out for their foreign friends. 

Well, I’ve been eavesdropping on people telling others they are getting fat or getting too thin for years now, and the jury is still out in my head. I can’t tell if people are fine with it or not. Certainly, Chinese don’t take nearly as much offense at it as I did. 

Pan over to the United States. 

If I spend too much time on the Yahoo home page, I’ll learn new vocabulary like “body shaming” and I’m sure many other terms that are very foreign here. 

The cover story of the weekend magazine for The Wall Street Journal this past couple weeks is Ashley Graham, the renown plus-sized model who made her name from breaking out in Sports Illustrated. Entitled “Her Game, Her Rules”, a cursory flip through the glossy will reveal larger confidence in a variety of poses. 

It’s probably a good thing to celebrate a range of weight options as definitions of beauty, as long as people actually feel that way. And, I guess that’s the key question. Do people actually see larger size as more beautiful or is it a way to legitimize a cultural issue of over nutrition?  

There’s no question that I gained weight when I was in the US in 2018 and the primary reason was that I was like a child in a candy store. Quite literally. 

Milk Duds would halt me in my tracks during a Target run. Oh, man. Milk Duds!  I haven’t seen those for years. That creamy caramel (pronounced care-a-mell like in the commercials) surrounded by smooth chocolate. I’m getting the large sized carton. And, why not? I deserve it. 

And, I’d hop into the car and drive home. 

Milk Duds. Buffalo Wings with bleu (spelled like that) cheese. Ghirardelli chocolate squares with salted care-a-mell filling. You name it, I owned it. Ate it. Then, wore it. 

Now, I’m not saying all Americans do that. I’m saying that was my experience. And, combined with a general lack of mobility for months it was impossible for me to not gain weight. 

But, in no way am I going to celebrate that as my new standard of what is handsome.  I used to make a joke with people that during international flights, my confidence would begin to rise the closer I would get to the US timezone and subsequently sink the closer I would get to the China timezone – where I’m fat to everyone who cares to say so. 

In the US, I look great. So does everyone else. 

Just open up FaceBook.  “Looking great!”   “Beautiful!”  “You’re wonderful”.  It seems like a culture of affirmation and encouragement. But, I question some of the authenticity. 

Then, you get to China which seems like a culture of criticism and discouragement. But, that too is not fully the case. Neither culture can be oversimplified.

Yet, I look around. And, these people are in pretty good shape. I have always wondered is part of the reason because they are always hearing people tell them they are gaining weight. Almost like a social system of keeping themselves in check. 

I don’t know though. The most popular celebrity today in China is an actress names Yang Mi (below). She’s everywhere. I personally don’t see the massive appeal. But, I attribute this to my age. In China, it seems like the standard of beauty over the past decade has become the opposite of the US – it has moved toward thinner people. 

I can’t stand people telling me I’m gaining weight. But, I don’t want people telling me I look great if I clearly have work to do. It’s not good for my health to gain weight. 

Frankly, my take is that I don’t think either cultural approach is ideal. We shouldn’t be commenting on people’s figures. It’s simply not helpful. We also shouldn’t be praising people inauthentically.

The jury is out with me so far on this one. But, it came to mind today while I saw US advertising in a mall that there seems to be a huge cultural gap that I thought would be interesting to highlight. 

Let me know. 

The Best Customer Service Experience I’ve had in China Happened Today 我在中国最好的客户服务经历发生在今天

Let me tell you about Richard. I don’t know his given Chinese name but it doesn’t really matter. Last year when adding me on WeChat, he told me his name was Richard and he calls me Mr. Wu anyway. That’s my Chinese name, using my wife’s family name for convenience (Wu Lei, surname first). 

这是一个关于Richard的故事。我不知道他的中文名字,但这并不重要。去年在微信上加我的时候,他告诉我他的名字叫Richard (理查德),他叫我吴先生。那是我的中文名字,吴磊。

Richard just blew me away this morning (and, that’s not easy. I’m a pretty big guy).  It was such a surprising experience that I felt compelled to write about it and share it.  So, here’s the story. 

Richard 今天早上让我大吃惊。这是一次如此令人惊讶的经历,我不得不写下来和大家分享。所以,故事是这样的。

I just finished dropping off the kids at kindergarten and I was on the phone with my dad. I often like to do our catch ups at this time. Like usual, I like to accompany the chat with a nice pour-over coffee. There’s this great Starbucks Reserve in the neighborhood that isn’t too crowded. There’s a faux waterfall and pond just outside, creating a perfect white noise that drowns out all the honks and clanks of the city. 

我刚把孩子们送到幼儿园,就和我爸爸通了电话。我经常喜欢这时和他聊聊。像往常一样,我喜欢边喝咖啡边聊天。附近有个很棒的星巴克,人也不太多。外面有一个人造的瀑布和池塘,能很好的淹没城市所有的噪音。

Speaking through my blue tooth airpods, I step forward and pause the conversation to order my pour-over, a Hawaii Kau. I’m a bit of a coffee snob, admittedly. I just like nice coffee. 

带着蓝牙耳机,我走上前,停了下来,点了一杯夏威夷豆的手冲咖啡。无可否认,我对咖啡有一定的要求。说白了,我就爱喝好的咖啡。

“Sorry, we can’t do it.” 

“对不起先生。做不了。”

“What? This is the first time I’ve heard someone at Starbucks say they can’t do it.” 

“什么?这是我第一次听到星巴克有人说他们做不了。”

“See all these orders. There’s about a twenty minute wait.” 

“看看这些杯子。大约要等20分钟。”

I look at the cups lined up and see how unseasonably busy they are. Small pause. And, I walked away.  

我看着一排排的杯子,发现它们有多么反常地忙碌。稍作停顿。然后,我走开了。

That’s all. Nothing dramatic. No explosive anger. No resentment or rude commentary. I simply thought more efficient to make my own later and should get back to my phone call. 

仅此而已。没什么戏剧性或爆发性的愤怒。没有怨恨或粗鲁的评论。我只是觉得过一会自己做手冲更有效率,应该集中注意力好好和我爸通电话了。

As I closed the door behind me, the incident was already behind me. 

当我关上身后的门时,事情已经过去了。

Or so I thought. 

至少,我是这么想的。

About an hour later, I checked WeChat and saw this message pop up in the window. I copy and paste it with permission and offer an English translation.  

大约一个小时后,我查看了微信,看到这个消息弹出在窗口。(我复制并粘贴它在下边,并提供一个简短的总结)。

“Hello Mr. Wu. Firstly, please allow me to sincerely apologize on behalf of my partner. I just called the store to understand the situation. This morning, the partner (staff member) who served you is  a new partner in the store. Seeing there were many drinks in the cue, she was concerned you would wait too long and conveyed the wrong message to you. I would like to apologize for this. 

At the same time, any time you are available and have time, please return to our store and allow us to serve you again, providing a renewed experience and making up for the unpleasant feelings this morning. I would like to bring you this special Costa Rica bean, which is just about to be launched in the market.” 

Whoa. I’ve been in China for almost two decades, and I’ve had some big surprises over the years. And, I’ve had some great customer service over the years. (I’ve also had some extremely bad customer service, by the way). But, this is the first time I can remember actually being blown away with superb service. 

哇!我在中国将近20年,我遇到了一些大惊喜。也有过良好的客户服务。(顺便说一下,也遇到过一些非常差的客服)。但是,这是我的第一次记得被优秀服务所震撼。

What Richard did was “over the top.” It far exceeds what is called for in the situation. And, yet, it feels wonderful. 

无可否认,Richard远远超出了当时的要求。然而,我感觉很棒。

When seeing this message, I had to think to myself of whether or not I was inappropriately emotional. And, the answer is no. I was simply disappointed and verbalized it in a normal tone of voice. And, I walked away normally, not storming off. 

当我看到这条信息时,我不得不想一想我是否有不恰当的情绪。答案是否定的,我只是很失望,用正常的语调说出来。而且,我正常地走开了,而不是怒气冲冲地离开。

So, I wanted Richard to know how much I appreciated him. His approach is unique and I wanted to encourage him – and, also let him know there isn’t an unhappy customer out there waiting for the next mistake. 

所以,我想让Richard 知道我有多感激他。他的维护顾客关系方法很独特,我想鼓励他——同时,也要让他知道,我不是一个在等待下一个错误的顾客。

“Richard, I am very surprised to see your message! Your customer service is superb. At the time, when I heard her say the coffee couldn’t be made, I wasn’t angry. I was simply disappointed. It was the first time I heard this said at Starbucks. I trust it was simply the way of communicating that caused a misunderstanding. I’m completely fine, thanks for the concern. I remember a long time ago when I worked at a coffee shop when it was busy like that, so I completely understand. When I have time, I will certainly return. I think you are representative of China’s new generation of excellent customer service. People first. Thumbs up.”

He further expressed that the thing he is most concerned about it disappointing customers at the store, so he wanted to reach out right away, seek retribution and regain trust. He reminds to give him a heads up next time I plan to stop in so I can get some great service again. 

他进一步表示,自己最关心的事情是让店里的顾客失望,所以他想马上伸出援手,寻求报应,重拾信任。他提醒我下次来的时候给先给他打个招呼,这样我就能再次得到很好的服务。

Wow again. I let him know that he won my trust along time ago, not to worry. 

我让他知道他很久以前就赢得了我的信任,不用担心。

It’s true. Last year, there was a visiting group of market research people in the store. I was there, having my regular pour-over and focused on my own thing in the corner. I saw these people regarding me from afar with interest. Some time later, they came over and introduced themselves. They were speaking with some customers to understand their experience and were told I would be someone good to talk to. 

这是真的。去年,店里就有一批市场调研人员来访。我在那里,有我在那集中在我自己的东西在角落里。我看到这些人从远处有兴趣地看着我。过了一会儿,他们过来做自我介绍。他们要与一些顾客交谈,了解他们的经验,并被告知我会是一个很好的谈话对象。

Some time before this, I would sit near the pour-over station and chat with Richard and other partners of his about my experience in China. I would sometimes brag about how I was here at the first Starbucks when it opened in 1999, talking about how things were then. 

在此之前的一段时间,我会坐在吧台附近,和Richard和他的其他伙伴聊我在中国的经历。我曾经提到过1999年第一家星巴克开业时我是如何来到那里的,谈论当时的消费者情况。

These young coffee whizzes listen with honest respect and interest and ask me questions, probably trying to think back to how it was in kindergarten when their parents dropped them off and took a walk to get…certainly not coffee back then. 

这些年轻的咖啡奇才带着真诚的尊重和兴趣听我说,问我问题,可能是想回想一下他们的父母送他们去幼儿园是否散步去哪。。。绝对不是去喝咖啡的。

So Richard and probably a few others were familiar with me, saw me bring my kids in from time to time and how the place seemed like a quiet refuge for me. 

所以Richard和其他一些人可能对我很熟悉,看到我时不时地带着孩子们来,等等。

Naturally, I’d be an interesting candidate for internal market research. 

当然,我会是一个有趣的候选人进行内部市场研究。

Picture with internal customer research team. Richard, masked in the front, taking the picture

I think this group got more than they bargained for. Having spent my professional career building brands and managing reputations, I shared my perspective on many things, affirming the majority of how Richard and this specific store were doing. 

我想这群人得到的比他们预想的要多。在我的职业生涯中,我一直致力于打造品牌和管理声誉,我对很多事情都有自己的看法,顺便也认可了Richard和这家店的大部分做法。

This was the start of a new relationship with Richard. He added my WeChat and although we don’t chat on a regular basis, he clearly has me in mind. 

这是和Richard新关系的开始。他加了我的微信,虽然我们不经常聊天,但他显然在关注我。

Back in the end of December, Starbucks was opening a new store, a coffee shop / bar fusion in a mall area nearby. He sent me the below invite. A special pre-opening event invitation for friends and family of Starbucks. How nice. A VIP experience with free drinks, networking and learning a day or two before the public. 

早在12月底,星巴克就在附近的一个购物中心开了一家新的咖啡店/酒吧。他给我发了下面的邀请。为星巴克的朋友和家人准备了一份特别的开业前活动邀请函。多好啊。以VIP身份来体验免费饮料、交新朋友和学习。

Closer to the date, Richard sent me a WeChat to check in and see if I was going. He wanted to be sure my name was on the list. 

离约会更近的时候,Richard给我发了一个微信,看看我是否要去。他想确定我的名字在名单上。

Unfortunately, I wasn’t able to attend the VIP event, but his invitation made me curious and being in the neighborhood I actually stopped in during the day. Sure enough, lots of people milling about, an almost “waiting for the celebrity” feeling. The lady guarding the door politely declined my entry and mentioned they weren’t open for a couple more days. Too bad I couldn’t join the fun this time. 

不幸的是,我没能参加VIP活动,但他的邀请让我很好奇,我白天正好在附近,就过去看看。果然,很多人围着,一种几乎“等名人”的感觉。守着门的女士礼貌地拒绝了我的进入,并提到他们还有几天没有开门。可惜这次我没能参加。

That was my last WeChat interaction with Richard before today. 

这是我在今天之前最后一次与Richard的微信交流。

To wrap this up, I’d like to offer a couple summary points. 

最后,我想总结几点。

  • People are important. Companies talk about putting people first and customers first. But, there are no CRM tools that can teach you how to put people first. It’s a mindset. You’ve got to have the right people working for you who understand the value of other people.  Notice how Richard doesn’t berate his new team member. He calls her a “partner” and mentions a misunderstanding, and takes responsibility. He has what many would call high EQ. 
  • 人最重要。公司谈论以人为本,顾客至上。但是,没有CRM工具可以教你如何把人放在首位。这是一种心态。你必须有合适的人为你工作,有了解其他人的心态。注意Richard是如何不斥责他的新同事的。他称她为“伙伴”,并提到一个误解,并承担责任。他就是有许多人所说的高情商。
  • Relationships are interpersonal. This may sound tautological. But, what I mean is that good customer relationships are about give and take. Richard is boldly giving in his customer service. I too was pretty bold and giving in my market research feedback and appreciation last year. It’s symbiotic, not synthetic. 
  • 人际关系是人之间的关系。这听起来可能有些重复。但是,我的意思是,良好的客户关系是互通有无的。Richard很大方,很积极的处理客户服务。去年,我也非常大方地给出了我的市场调查反馈和赞赏。它是共生的,不是假装的。
  • Brands need to act fast. While I am not the kind of person who would go and blow up a small incident like this morning, some people would.  I am experienced in crisis management, and have helped organizations walk through some notorious crises. One of the first principles is to know your audience and respond fast and first. I’m not sure if Richard was guided by this principle, if it was taught, but his behavior felt sincere and natural. I’ve seen far too many situations today where brands observe unhappy customers, discuss how to respond and don’t take any restorative action until the complaint foments into a media issue days later. Simply reaching out to people with sincerity works! 
  • 品牌需要快速行动。虽然我不是那种会把小题大做的人,但有些人会。我是危机管理方面有了不少经验,曾帮助公司度过一些臭名昭著的危机。首要原则之一是了解你的听众,并迅速、第一时间做出反应。我不确定Richard是否被这个原则所引导,是否被教导过,但他的行为让人感觉自然。我见过太多的情况,品牌观察不满意的客户,讨论如何回应,不采取任何恢复性行动,直到投诉煽动成一个媒体问题。有时候只需真诚地与人接触就行了!
  • Kill the cultural superiority. Each culture struggles with feeling superior to the other at times. I remember ordering a vodka martini in Beijing over twenty years ago. I tasted gin, and tried to return it. It didn’t matter that I didn’t order it. I already drank it. I couldn’t argue my way to getting back my 60 RMB, which was extremely expensive back in those student days. Well, those days are over. There is something to be learned from the Chinese in how they do customer service today. 
  • 摆脱自己文化的优越感。我记得二十多年前在北京点了一杯伏特加马提尼。我尝了一口杜松子酒,想把它还回去。服务员认为我没点也没关系。我已经喝了。我无法要回我的60元人民币(对于学生身份这是极其昂贵的)。好在那种服务的日子已经过去了。今天,中国人在做客户服务的方法有一些值得学习的地方。

Containing COVID China-style

Big data and cell phone apps, submitting paperwork, mandatory tests before entering the city…and, good old masks. A brisk walk through how China does it day-to-day.

HI Parents! We are looking forward to starting our new semester on Monday! Here are some things to prepare:
Before noon on Sunday, February 28th please send us your child’s green code and a screenshot of the 14 day travel history for all people that live with your child.

This was part of the bilingual note I received in my older daughter’s kindergarten WeChat group, which has all her teachers and all parents. The group is the de facto channel for all things related to her class and updated regularly with information and requests.

Usually, any announcement mentioned in the note is followed by numerous responses from all the supportive moms.

“Thank you, can’t wait!” is one example.

I scroll through a few and have some questions. I want to know how to send my itinerary.

Another of the teachers shares this mini-app in the group for me to reference.

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I scan it, add to my WeChat account “mini-apps” to make it conveniently accessible any time. To use it, I simply enter my cell phone number and get an output telling where I’ve been for the last 14 days. Such as below.

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Safely Shanghai.

I also want to find out what the rule is for leaving Shanghai going forward and returning. I have a potential client meeting next week in Beijing and if me leaving means the kids staying home for two weeks upon my return, I think I will politely bow out of the face-to-face, though I relish the opportunity for a day trip.

(Side note: the kids are just wrapping up five weeks at home for the winter holiday, so I am in no way looking to put that return at risk.)

The teachers need to clarify it for themselves because the rules keep changing based on risk factors. The conclusion is, if going to medium to high risk areas, it will require 2 COVID tests and self-isolation for 14 days, negative results paperwork submission and the green code (see below). For low risk areas, it will require filling out a special spread sheet (including daily temperature check, detailed itinerary etc) to be provided to the school and provision of the same green code.

And, just to be clear. I’m not complaining about my kid’s kindergarten. Their kindergarten is nothing short of awesome. I highlight this as an illustration for how COVID containment occurs in a day to day situation for those of us in China.

Here’s another example.

Since I may be in Beijing next week, it comes to mind that I may need a COVID test to enter the city. It’s a bit strict there and they are hosting the annual “two sessions” Party congress in March. That usually requires a bit of a step up in security.

After checking, sure enough. I need to take a COVID test and show proof that I don’t have it prior to boarding any plane or train. But, I don’t need it when returning to Shanghai.

Gracefully getting the Nucleic Acid Test Today in Shanghai.

The last example of how this plays out is in shopping malls. Unfortunately, we go to shopping malls all the time. Living in the heart of China’s cosmopolitan city makes it a bit unavoidable, particularly on rainy days like today.

“Show me your health code,” the door guard standing next to the tall temperature tripod gravely mutters to one person after another. And, like clockwork, one after another pull out their phone, swish the fingers a few times and turn their phone around to prove their health by showing their screen. Here’s what they show, one after another. Green for healthy.

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But, when we finish, that’s not the end of it with me. “Put on your mask.”

“Put on my mask? There’s like no cases in Shanghai,” I honestly retort.

“Put on your mask.”

Mask goes on. And, I go in to survey fragrance, the latest Tesla models and get groceries with my daughter in tow.

Hence, the nature of what is needed to be done to contain COVID in China – be it a test, a submission of paperwork, or real-time personal data points populating a screen – are very much contingent on where one is going, what group one is a part of, and where one is at any point of time.

In the corporate world, I would give – what I thought at the time – a cool name to a client plan that would change according to actual needs like this.

“This is flexible within a framework.”

Sounds credible. Has a nice ring to it. And, I know I didn’t make it up.

I think this would fall within that category. And, it seems to work.

And, before I end this brisk story, let me share something that I found very interesting. I am not able to pick up the paper test results from my nucleic acid COVID test until tomorrow at the hospital, and they can’t email me until Monday. But, I noticed just now when looking at my “green health code” above that there is an option at the lower right I never noticed. Note the icon. I wonder if my data is linked. I click it open, which shows there was a lab test done at 7:13pm under my name today, which was about 8 hours after I took the swab. Meaning, it’s probably the results. And, bingo. My test results are negative, as circled below. I use an app to find my results faster than the official hospital channel. And, this is all within the Alipay app, owned by Alibaba.

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Negative results, a day earlier than expected! Thank you, technology.

And, that, my friends is part of why I love living in China. I am always pleasantly surprised my consumer-centric innovation!

What can other markets learn from this?

What I didn’t explore here is that generally everyone is fine with this approach. People want to be safe, and as long as they feel they are being taken care of, they are fine following the rules, submitting information and just getting on with it.

How are we to behave today?

Look to the past to live with greater wisdom in the present

Like many of you, I’ve been quite disturbed.

I’m sure some people would summarily write me off as disqualified from offering advice about how to live as an American. After all, I’ve been away from the country for nearly half my lifetime now. Indeed, I live in the heart of what many fearfully claim as America’s geopolitical enemy. So, who am I to judge.

Yet, something nags at me. Perhaps it’s the time away from my homeland that has provided a different lens. I’m a distant observer, hearing from my friends and family. Reading the news. Talking with people here.

To learn how to navigate the complex US social and political culture, look at the past. Not the spirit of ‘76. Look further back to the nation of Israel just before Christ.

Factional Volatility

Israel was split by politics, religious power, ethnic issues, and other hot potatoes which bear a strong resemblance to the US today.

There seemed to be endless factions. Consider some of the key groups and their relationship to the State:

~ Samaritans: neighboring ethnic group who lived adjacent to Israel. The two people groups disliked each other. They had different ways of life, different values and different beliefs.

~ Romans: Pax Romana – the peace enjoyed by nations submitted to Roman authority – spread far and wide. Israel was in unhappy allegiance to Rome. Roman power could be seen on each corner of the street where the military presence was tangible.

~ The less privileged: In sad juxtaposition to the wealth in cities were the poor, less educated who didn’t have access to the levers of power within society.

In addition to these groups were the factions within Jewish society:

~ Essenes: ascetic Jewish believers who believed living well required sequestering themselves from the rest of society, in essence creating their own communes. Life was getting worse and safety was to be had in shared community with shared values, peaceably. We have some wonderful archaeological finds from this group of people at Qumran – the Dead Sea Scrolls – which reveal and corroborate ancient Biblical and Jewish texts.

 ~ Zealots: as their name implies, they lived their Jewish beliefs with passion. Commitment to their heritage was without question and they would fight the oppression of the opposition – either in the open or through other tactics.

~ Sadducees: religious leaders who were the conservative, elite, wealthy and oversaw the temple seeking to maximize and secure their ethnic power. And, if this meant being in league with the areligious politicians, so be it. The ends justified the means.

~ Pharisees: the progressive lawyers and moral guardians of the time, ensuring the purity of the Jewish culture through establishing and protecting social mores, customs and laws.

There were more factions than these at the time. But, these share one common attribute: they were living in a way they thought was right and others thought wrong. Some were opposed to the other.

There was significant social struggle. There was animosity. There was likely significant hatred.

The Jewish factions wanted to seize, secure and maintain power. By persuasion, by lifestyle, by laws. And, some by force if necessary. They wanted to secure their kingdom. What many thought was their God-given birthright. What many saw as God’s kingdom.

The arrival of a new type of leader

It was precisely during this highly volatile political environment that Jesus Christ arrived on the scene.

And, Jesus simply didn’t fit in. He didn’t align with any of the factions. He didn’t align with any agendas. He set a new agenda that superseded and surpassed all others.

His agenda was the state of the heart.

He chose his leadership team and key followers in a way that resembled but surpassed the brilliant and radically counterintuitive approach of Abraham Lincoln (Lincoln selected men who were in vigorous competition to himself and the others to serve as cabinet advisors). 

Jesus chose a zealot. He also chose a sell-out opposite of a “now or never” zealot, hated amongst his own people: a tax collector. He chose a couple rough and tumble low educated fisherman. He chose a top, renown lawyer and purist. He chose a complete skeptic, who remained so until the end. He chose a straight-shooting cynic who would say it like it is. He also chose a tender-hearted man. He chose a doctor as a follower. And, he chose many women. Some from wealthy and powerful homes. And, some who had a highly tainted past. And, many many others.

His leadership team and core followers were a radical cross-section of society. Many of these people would have been at tension with each other. Many probably would not have liked each other.

Yet all of them had one thing in common. They were highly attracted to Jesus. Jesus was a different kind of leader. He was above people groups. He looked at people differently. He looked at the heart. He focused on people’s motives, their heart and their potential.

He was radical about social justice, lifting people from physical, emotional and spiritual pain. He allowed himself to get fully distracted by people who desperately needed Him.

Jesus also taught strange, radical ideas and principles. He said things like: “Love your enemy. Pray for those who persecute you.”

Say what?

Yes. That was Jesus. He pulled no punches, and He had a higher standard than anyone. He called people out who were self-righteous and cared more about their power and image than the hurting people around them.

He accepted people where they were. It doesn’t mean He didn’t expect change. He demanded repentance. That people turn away from disobedience and dependence on self and submit themselves to God.

This was the kingdom He was looking to install. God’s kingdom – wherever God is king. Not self as king. A new kingdom established in the heart. A kingdom not limited to ethnicity, nationality, and various other persuasions.

We aren’t Jesus of course. But, we can learn how to live and treat people the way that Jesus did, where people are.

The solution today

The solution to our fear-driven sense of chaos and loss in our society is to return to the truths spoken and lived out by Jesus Christ.

And, lest we forget. Let us not forget who killed Jesus. It was the religious and political leaders of the day. That deadly mix of power which sought to protect its own power and had no interest in a change of heart.

Let us move past religion and politics and learn how to live like the One who made such a huge impact on the world through his actions that we mark our calendars daily by His arrival.

Let’s look into our hearts. Let’s repent, submit to Father God and follow His son Jesus to experience the personal peace we so desperately need now and to make our world a better place.

We often hear others mention the need to present “our best selves” to the world. But, the key to our success lies not in making ourselves better on our own steam. As Jesus himself said, we are unable to do anything disconnected from the vine – to Himself. An old friend used to characterize it this way when she prayed: “may we have Your fragrance upon us.” Great fragrance has the ability to turn heads, recall special memories, or even lift the spirits of those nearby. Some people may even ask “what is that you’re wearing?” Such an apt analogy for what we are capable of if we stay connected to Christ.

I need it just like you do.

Family

The Beauty of Being a Family Man

Family is Central.

Regardless of our culture, our background or geographic location, our family has played an unprecedented role in our lives. How we were raised is critical. This section is dedicated to family.

  • How do we do family?
  • What are the important things worth sharing that can be beneficial?
  • What are shared values and approaches across cultures, and what are some differences? Specifically, I will focus on my experience living my first half in the United States and my second half in China.

The goal is to celebrate family and help others celebrate it too.

Why Launch a Blog Now?

Am I not a bit late to the game? What possible value can I provide to the blog-o-sphere?

Chinese New Year has just finished. I saw a red Stanley flask on sale at Starbucks in Shanghai this afternoon with the words “Fortune Favors the Bold” emblazoned across the top.

This has nothing to do with me launching a blog. I just thought the timing was a bit interesting.

Like many of you, this past year has been one defined by plans changed. We thought we’d be in New York City at this time, starting our family life in the United States, spending holiday time with my larger family along beautiful Lake Michigan. That was the plan, and it seemed to be moving along well for over a year. Oops!

I am now grateful that the move to New York didn’t work out, but it took me a long time to come to terms with it. I’m now ok to keep living in Shanghai. It’s a very well-managed city, offers the world’s best cuisine, and the air is good. It’s much much better than many others are experiencing. So, I’ve chosen to nurture gratitude over disappointment.

Back to the question of why I wish to launch and manage a blog. This past year has provided an excellent opportunity to take stock of who I am, what I like to do, and how I wish to spend the coming years.

  • I love communicating. Whether speaking, writing, or coaching, I enjoy it all. And, I love to share ideas and teach. I’ve been doing it for years as part of my paid work, and there’s no reason why I can’t continue to nurture this as an unpaid medium if it helps people. This blog is in that spirit.
  • Looking back over my journals over the past decade or more, I saw a goal written, re-written and re-written again in various language and across a variety of mediums. Publish a book. The best way to make this happen is to maintain the discipline of writing regularly.
  • I want to be useful. I’ve become tired of social media and the inability to offer a dissenting opinion. So, instead of commenting on a piece of news and generating conflict with someone I care about who doesn’t agree, I thought it may be better to develop long-form articles that require more thought.
  • I’ve now lived nearly half my life outside the US, primarily Beijing and then Shanghai. But, I’ve also had the privilege of living briefly in Scotland and for a time in Wales. Hence, while I still have certain attributes that are characteristically American, having lived all my adult years away from my native country has given me a different lens. I don’t feel like I belong to any culture, which is both frustrating and liberating. Hopefully this lens can provide a useful perspective to events as I write about them.

So, thank you for reading this. I will try to write content that is helpful and be useful. Feel free to “follow” me and sign up for the posts as they are posted, and email me if there is an idea you wish me to write about.

Cheers for now.